Who we are
URLHOST (“URLHOST”, “we”, “us” or “our”), operated by [Registered business name], provides web hosting, domains and related services at urlhost.in.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights you have. It is written with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 in mind.
Information we collect
When you visit our website
- Basic technical data such as your IP address, browser type, device and the time of your visit
- Pages you view and how you interact with our website (through cookies — see below)
When you become a customer
- Your name, email address, phone number and billing / mailing address
- Business details such as company name or GSTIN, if you provide them
- Order, invoice and payment history
- Messages you send us through WhatsApp, email, phone or support tickets
Payment information
Payments are processed securely through our payment partners. Card and banking details you enter at checkout are handled by those partners under their own security standards.
How we use your information
- To set up, provide and manage your hosting, domain and other services
- To process orders, payments, invoices and renewals
- To give you technical support and reply to your questions
- To send important service messages, such as order confirmations, renewal reminders and security alerts
- To improve our website, services and customer experience
- To prevent fraud, abuse and security threats
- To meet our legal, tax and regulatory obligations
Cookies
Cookies are small files that a website stores in your browser. We use them to remember your preferences, keep you signed in to the client area, and understand how visitors use our website so we can improve it.
How we share information
We only share personal data when it is needed to provide our services, including with:
- Service providers who help us run our business — such as payment gateways, data centers, and email or SMS providers — who must keep your information confidential
- Domain registries and registrars, which require registrant contact details to register a domain in your name
- Government or legal authorities, when required by law or to protect our rights, customers or services
How we protect your data
- Our website and client area use SSL / HTTPS, so information you send us is encrypted in transit.
- Your personal information is stored on secured networks, and access is limited to people who need it to do their job.
- We regularly review our security practices to protect against unauthorised access, loss or misuse.
No method of transmission or storage is 100% secure, but we work hard to protect your information.
Data breach notification
If a personal data breach affects you, we will notify you by email and through a notice on our website within 7 working days of becoming aware of it, and we will inform the relevant authorities where the law requires it.
How long we keep your data
We keep your personal data for as long as your account is active and as long as needed to provide our services. After that, we keep only what we must retain to meet legal, tax, accounting or dispute-resolution requirements, and then delete or anonymise it.
Website files, emails and databases on a hosting account may be permanently deleted after the service is cancelled or terminated.
Your rights
Under applicable Indian law, you have the right to:
- Access — ask what personal data we hold about you
- Correction — ask us to correct or update inaccurate data
- Erasure — ask us to delete data we no longer need, subject to legal requirements
- Withdraw consent — for optional uses such as marketing emails
- Grievance redressal — raise a complaint with our Grievance Officer (see below)
You can update most account details yourself in the client area. For anything else, email us at info@urlhost.in.
Emails & communication
We send service emails about your orders, invoices, renewals and security. These are part of providing the service.
If we send you offers or newsletters, you can unsubscribe at any time using the link at the bottom of each email.
Children's privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or guardian. If you believe a child has given us personal data, please contact us and we will remove it.
Third-party links
Our website may link to other websites, such as payment partners or software providers. Their privacy practices are their own, so we recommend reading their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with the “Last updated” date shown at the top. For important changes, we may also notify you by email.
Contact & Grievance Officer
If you have a question, request or complaint about your personal data, please contact our Grievance Officer:
- Grievance Officer: [Grievance Officer name]
- Business: [Registered business name], [Registered business address]
- Email: info@urlhost.in
- Phone / WhatsApp: +91 97267 54822
We aim to acknowledge requests promptly and resolve them as quickly as possible.
Questions about this policy?
Our team is happy to help — reach us any time on WhatsApp, phone or email.