Refund Policy

Simple and fair. If our web hosting isn't right for you, here's exactly how refunds and credits work.

Last updated: 26 September 2026 4 min read Applies in India
5-day refund

Full refund on web hosting within 5 days.

15-day credit

Account credit from day 6 to day 15.

One per customer

Refunds are limited to one per customer.

Domains excluded

Domains, VPS, servers and SSL aren't refundable.

A quick summary only — the full policy below always applies.

Refund checker

Check if your order is eligible

Pick your service and the date you ordered it. We'll show you what applies — in seconds.

Result

Full refund available

You're within the 5-day refund window for web hosting.

Day 0Day 5Day 15
Request a refund Guide only — the full policy below and our review of your request always apply.

Our refund promise

We want you to be happy with URLHOST. If our web hosting isn't the right fit, our refund policy gives you a simple, fair way out. This page explains exactly what can be refunded, when, and how to ask.

Day 0 – 5RefundMoney back to your original payment method
Day 6 – 15Account creditCredit added to your URLHOST account
After day 15Not eligibleNo refund or credit
The refund and credit guarantee apply to web hosting packages only, and are limited to one refund per customer.

What can & can't be refunded

Eligible

  • Shared, Unlimited & Blazing hosting
  • Reseller & Master Reseller hosting
  • New orders within 5 days (refund) or 15 days (credit)
  • Where a genuine hosting issue on our side is found

Not eligible

  • Domain registration, renewal & transfer
  • Linux VPS & dedicated servers
  • SSL certificates & domain privacy
  • Plan upgrades & renewals
  • Custom installations or setup work
  • Accounts suspended or terminated for breaking our Terms
  • Requests where no hosting issue is found
  • A second refund for the same customer

How to request a refund

  1. 1
    Open a ticketFrom your client area, or message us on WhatsApp.
  2. 2
    Tell us what went wrongShare your invoice number and the reason — it helps us fix things too.
  3. 3
    We review itOur team checks your order against this policy.
  4. 4
    Refund or credit issuedApproved refunds go back to your original payment method.
Please request your refund within the time window. Requests are counted from the date of your original order.

Processing time

Once approved, refunds are processed to your original payment method within [5–7 working days]. Your bank or payment provider may take a few extra days to show it in your account.

Account credit is added to your URLHOST client area and can be used for any future invoice.

Deductions

If a free domain or other free item was included with your hosting order, its regular price may be deducted from the refund amount, because domain registrations cannot be cancelled once made.

Payment gateway or transaction charges, where they apply, may also be deducted.

Cancelling without a refund

You can cancel any service from your client area at any time. If you're outside the refund window, the service simply stays active until the end of your paid billing period and won't be renewed.

Changes to this policy

We may update this Refund Policy from time to time. The version in force when you place an order applies to that order. The latest version is always on this page.

Questions about this policy?

Our team is happy to help — reach us any time on WhatsApp, phone or email.

WhatsApp info@urlhost.in
FAQ

Refund questions, answered

Once a domain is registered, renewed or transferred, the fee is paid to the registry and can't be reversed. That's why domain charges are never refundable.

No. The refund and credit guarantee apply to new web hosting orders. If you don't want a service to renew, cancel it from your client area before the renewal date.

VPS and dedicated servers aren't refundable, but please talk to us first — most issues can be fixed, and we can help you move to a plan that suits you better.

Credit sits in your URLHOST client area and is applied automatically to your next invoice, or you can use it for any new order.