Terms & Conditions

The rules for using URLHOST services — written in plain language so you know exactly what to expect from us, and what we expect from you.

Last updated: 26 September 2026 9 min read Applies in India
5-day refund

On web hosting packages, plus a 15-day credit guarantee.

24x7 support

Hosting issues usually resolved within 30 minutes to 24 hours.

Free weekly backups

Always keep your own backups too.

Fair & lawful use

No spam, malware, phishing or adult content.

A quick summary only — the full terms below always apply.

Acceptance of these terms

These Terms & Conditions (“Terms”) apply to all websites, products and services provided by URLHOST (“URLHOST”, “we”, “us” or “our”), operated by [Registered business name]. By ordering a service, creating an account or using our website, you (“you” or “customer”) agree to these Terms and to our Privacy Policy.

If you do not agree with any part of these Terms, please do not order or use our services.

Our services

URLHOST provides web hosting and related services, including:

The features, resources and prices of each plan are as described on our website and in your order at the time of purchase.

Your account

  • You must be at least 18 years old, or have the consent of a parent or guardian, to order our services.
  • You agree to provide accurate and complete information when signing up and to keep it up to date.
  • You are responsible for keeping your client area, cPanel, WHM and server passwords safe, and for all activity that happens under your account.
  • Please tell us immediately if you believe your account has been accessed without permission.

Payments & billing

  • All prices are shown in Indian Rupees (INR). Applicable taxes, such as GST, may be added to your invoice.
  • Services are billed in advance for the billing cycle you choose (for example monthly, every 6 months or yearly).
  • Invoices are generated in your URLHOST client area before the due date. It is your responsibility to pay renewals on time.
  • If an invoice stays unpaid after its due date, the related service may be suspended and later terminated, which can result in the loss of data.
  • Promotional or first-term prices may differ from renewal prices. Renewal prices are those shown in your client area at the time of renewal.

Refund & cancellation policy

5 daysRefund window on web hosting packages
15 daysCredit guarantee on web hosting packages
1Refund per customer
See our full Refund Policy for eligibility, timelines and how to request a refund.

We offer a 5-day refund policy and a 15-day credit guarantee on web hosting packages. If you are not satisfied, contact us within that period. Refunds are limited to one per customer.

Refunds are not available for:

  • Domain registrations, renewals and transfers
  • Plan upgrades
  • VPS and dedicated servers
  • SSL certificates and domain privacy
  • Custom installations or setup work
  • Accounts suspended or terminated for violating these Terms
  • Requests where no hosting-related issue is found on our side

Cancellation

You can request cancellation of a service at any time from your client area. Unless a refund applies, the service stays active until the end of the paid billing cycle and is not renewed.

Acceptable use

You agree to use our services only for lawful purposes. The following are not permitted on any URLHOST service:

  • IRC networks, bots (“autobots”) and torrent applications
  • Game servers such as Counter-Strike, Half-Life or Battlefield (on shared, unlimited and reseller hosting)
  • Phishing, fraud, scams or any other illegal activity
  • Pornographic or adult content
  • Sending spam or unsolicited bulk email
  • Hosting or distributing malware, viruses or hacking tools
  • Content that infringes copyright, trademarks or other people's rights
  • Activity that harms our servers, network or other customers

We may remove content or suspend a service that breaks these rules. Serious or repeated violations can lead to termination without a refund.

Fair usage of “unlimited” resources

Some plans include “unlimited” disk space, bandwidth, email accounts or other resources. These are provided for normal website use by the account holder under a fair usage policy.

  • Unlimited resources may not be used for file storage, backups, media streaming or file-sharing unrelated to your website.
  • If an account uses a level of CPU, memory or other server resources that affects the stability of the server or other customers, we may limit it, ask you to optimise it, or recommend a more suitable plan such as a VPS.

Viruses & security

You are responsible for keeping your website software, plugins, themes and passwords up to date and secure.

If we find a virus, malware or other malicious code in your cPanel account or website, we may suspend the affected account or website to protect our servers and other customers, until the issue is fixed.

Technical support

  • We provide technical support 24x7 by WhatsApp, phone, email and support ticket.
  • Support covers issues related to our hosting services. We aim to resolve hosting issues within 30 minutes, or within 24 hours for more complex problems.
  • Premium support can include remote assistance (for example via AnyDesk) but does not include developer support, such as writing or fixing your website's code.

Backups

We provide a weekly backup service free of charge as a courtesy.

You should always keep your own regular (ideally daily) backups of your website, databases and emails. In rare and unforeseen circumstances, restoring a backup may be delayed or may not be possible.

URLHOST is not responsible for lost data. Keeping independent backups is your responsibility.

Domain names

  • Domain registrations are subject to the rules of the relevant registry and registrar, and of ICANN or the .IN Registry where applicable.
  • You are responsible for renewing your domains before they expire. Expired domains may be lost or cost more to restore.
  • Domain registration, renewal and transfer fees are not refundable.
  • To transfer a domain out, the domain must be unlocked and active, and you will need its EPP / authorization code.

Uptime & maintenance

We aim to keep our services available 99.9% of the time. This does not include scheduled maintenance, emergency security work, or problems caused by your own website, software, third-party services or events outside our reasonable control.

Where possible, we will let you know about planned maintenance in advance.

Suspension & termination

We may suspend or terminate a service, with or without notice, if:

  • An invoice remains unpaid after its due date
  • You break these Terms or our acceptable use rules
  • Your account harms our servers, network or other customers
  • We are required to by law or by a competent authority

After termination, the data on the account may be permanently deleted. Please make sure you keep your own backups.

Limitation of liability

Our services are provided on an “as is” and “as available” basis. To the extent permitted by law, URLHOST is not liable for any indirect or consequential loss, including loss of profit, revenue, data or business, arising from the use of or inability to use our services.

Our total liability for any claim relating to a service is limited to the amount you paid for that service in the three (3) months before the claim.

Indemnity

You agree to indemnify and hold URLHOST harmless from any claims, losses or expenses (including reasonable legal fees) arising from your content, your use of our services or your breach of these Terms.

Changes to these terms

We may update these Terms from time to time. The latest version will always be available on this page, with the “Last updated” date shown at the top. Continuing to use our services after changes are published means you accept the updated Terms.

Governing law

These Terms are governed by the laws of India. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts in [City], India.

Contact us

If you have any questions about these Terms, please contact us:

Questions about this policy?

Our team is happy to help — reach us any time on WhatsApp, phone or email.

WhatsApp info@urlhost.in